It’s very important that you are aware of what your rights are as a consumer, and that you feel empowered to speak up if you don’t feel they are being met.
Consumers have the right to:
- Receive a copy of their rights, know their legal status, whether voluntary or involuntary, and have their rights explained so that they understand them
- Be informed of what is happening at all times and be involved in making decisions about their treatment and care
- Receive information and ask questions so that they are able to fully understand everything
- Know how to make suggestions, compliments and complaints and be assisted to do this if needed
- Request the assistance of an advocate
The Victorian Mental Health Act 2014 describes additional rights for people being treated involuntarily. If you're not sure if this applies to you, ask your case manager or doctor. Click on the fact sheet below for more info.
If you are being treated under the Mental Health Act, and are concerned your voice is not being heard, you can access support through the Independent Mental Health Advocacy (IMHA) service. This fact sheet explains the kind of support they offer.
For more information, please click here to visit the IMHA website.