External Organisations and Services

Emergency: police, fire, ambulance 000

For immediate crisis intervention ring the police on 000 or go to your local emergency department.

Lifeline 13 11 14 (free call)


Lifeline provides 24 hour phone counselling and support and connects people with care by providing services in suicide prevention, crisis support and mental health support.

Kids Help Line 1800 55 1800 (free call)


Kids Help Line is Australia's only free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25.

Kids help line also offer free e-mail and web counselling.

Suicide Line 1300 651 251

Suicide Line is a 24/7 telephone counselling service where qualified counsellors are always available to listen and support you.

Suicide Line counsellors provide specialist telephone support and information to anyone affected by suicide.

If you are thinking about suicide, worried about someone, or have lost someone to suicide,

Suicide line can provide you with free, confidential counselling, support and information.

DirectLine (Drug & Alcohol Counselling) 1800 888 236

At DirectLine, you can talk to professional counsellors who are experienced in alcohol and drug-related matters.

DirectLine provides 24-hour, 7days a week counselling, information and referral.

DirectLine is free, anonymous and confidential.

Directline can provide immediate counselling and support, including crisis intervention.

DirectLine counsellors can also talk to you about the types of services and support options available in your local community.

MensLine 1300 789 978

MensLine Australia is a unique 24/7 telephone support, information and referral service for men (or women who are worried about a male family member, partner or friend).

Sexual Assault Crisis Line 1800 806 292

The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.

SACL is able to provide crisis support, advocacy, information and referrals to other services.

Support workers are available between 5pm–9am.

Women's Domestic Violence Crisis Service 1800 015 188

The Women’s Domestic Violence Crisis Service is for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else you are close to.

The WDVCS is a support and information service staffed by women and you can call confidentially 24 hours a day, 7 days a week.

Gay & Lesbian Switchboard Counselling 1800 184 527 or 9663 2939

Gay and Lesbian Switchboard is a volunteer organisation which provides a free and confidential telephone counselling, referral and information service for Victorian and Tasmanian gay, lesbian, bisexual, transgender, and intersex (GLBTI) communities. The phones are staffed by volunteers between the hours of 6pm–10pm.

Crisis Accommodation Information Line 1800 627 727 (Free call) 10 am till 12 midnight 7 days

There are various services available for people at risk or, or experiencing, homelessness.

The Crisis Accommodation Information Line operates a telephone service that is a good first point of information and referral.

Frontyard Youth Services 9611 2411 Free call (land lines) 1800 800531

Frontyard helps young people who are homeless or in need of support.

Frontyard are based in Melbourne CBD and provide young people with resources and support to make informed decisions.

Frontyard services can support young people to find housing, employment and education, family reconciliation, health, income support, and legal services.

Legal Aid Victoria 1800 677 402

The Victoria Legal Aid Legal Information Service provides free general information over the phone about the law and how they can help you.

Problem Gambling (Gamblers help 1800 858 858)


24 hour support for anyone affected by gambling (your own gambling or someone else's).

Youth Support & Advocacy Service 1800 014 446 or 9418 1020

YSAS provides support for young people aged between 12 and 21 who are experiencing problems related to alcohol and other drugs.

Phone support is available 24 hours a day, 7 days a week.

Family Planning Victoria 1800 013 952

Family Planning Victoria provides general sexual health information and support. Information provided includes safer sex, consent, contraception, pregnancy, STIs.

The Youth Disability Advocacy Service (YDAS) 9267 3733 to speak with an advocate.


YDAS works alongside young people with disabilities between the ages of 12 and 25 to raise awareness of their rights and to support them to achieve what they want.

YDAS provide one-on-one support through our individual advocacy service and also work on broader social issues affecting young people with disabilities through our systemic advocacy.



Beyondblue is a national, independent, not-for-profit organisation working to address issues associated with depression, anxiety and related disorders in Australia.

You can find lots of information sheets or read other people’s stories on their website. There is also a section about getting involved.



headspace is the National Youth Mental Health Foundation.

If you're 12-25, you can get health advice, support and information from headspace. headspace has centres all around Australia. They can provide information about general health, mental health, education and employment options, alcohol and other drug services.

E-counselling is also available on the website.



Reachout is a web-based service that inspires young people (aged 16–25) to help themselves through tough times. The website also offers fact sheets, forums, and other resources designed specifically for young people.